Multiply User Support

Fix problems viewing Photos/Images

Feb 10, '08 12:24 PM
by Luiz Felipe for everyone

If you cannot see any image at all (you just see empty spaces) in albums:

http://usersupport.multiply.com/journal/item/56/CLEAN_TempCache_Files_FIRST

http://usersupport.multiply.com/journal/item/140/Using_a_Custom_Theme_Cannot_see_your_contentlinks_Read_this

If you cannot find the album (post) either in your main page or in our Photos page but you can still open it from your Inbox or navigating to it using the prev/next links in your other albums, edit the missing post and edit something minor like its title, then save the post and it should be available again.

If the images are distorted, rotated or all of them display the same caption after you've uploaded them, probably it's due to some extra info attached to the file by the digital camera or the software you've used to edit them. Open the files again in your computer and save them in JPEG or PNG format stripping all the extra info (EXIF data, thumbnail, etc) and try to upload again.

If you have the wrong image when you try preview the image after clicking on the thumbnail in your Photo album or you get a message saying that your post was deleted, you have to contact Customer Service (link on the right rail >>>>) and give them all the info you can about the problem, and also add a lin to the album with problems to the message so they can locate it easily.

If you want to delete a 'ghost' (empty) photo album, probably a result of some problem when you were uploading new photos, try this tutorial:

http://usersupport.multiply.com/journal/item/87/Removing_Empty_Photo_Albums

If you have any questions about this or other topics, please title accordingly and post >>> HERE

THANKS ! Your assistance is greatly appreciated! :)

Tags: fix it yourself, photos

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12 Comments

dulcepericulum wrote on Feb 17

I made a posting "AMUSING THOUGHTS" to "JUST JOKING" (http://justjoking.multiply.com/photos).
When I bring it up, I see 59+ (a few are multiples) photos with text and comments but can't see the 'Reply' or 'Edit' boxes to comments.
Anyone else bringing it up (including me under another identity) sees the comment boxes properly but only the text of the posting, - no pictures. Why?

lfom wrote on Feb 17

It woks for me... Maybe this will help you (previous post):
http://usersupport.multiply.com/journal/item/194

psychotic2 wrote on Feb 17

dulcepericulum said

I scanned through your photo albums and I see 7 albums that just have white backgrounds and the pictures don't show up. I left a comment in that album and I can see the edit, reply & delete buttons.

privatejoana wrote on Apr 8

i dont know if this is out of topic, can i suggest that our pictures that we posted in the site should be locked. If the person visiting my site just right click the mouse and Save As (without my permission). Pictures should be private and for Multiply site only. For security reason. Thanks.

lfom wrote on Apr 8

Unfortunately if something is online it means that it can be snagged. The only way to prevent this is posting things you don't want that other people copy to your Contacts only (you can set the access level at any post here on Mutliply, not only photo albums BTW).
Last but not least, suggestion/discussion of Multiply features must be done in the muds group.

crombienfitch wrote on Jun 8

Please, somebody help me!

Whenever im in an album, some Thumbnails of the photos in the album wont show. But when i click on an empty thumbnail, the picture is still available and can be seen/viewed in its larger version. So my problem is, some Photo Thumbnails wont show.

i started to encounter this problem yesterday in one album that i recently uploaded. At first, it was okay. No problem, and thumbnails can be seen.
However, when i was viewing the album, there came the problem! No thumbnails. Although some photos have thumbnails, most have none. Then i started checking my other albums, the same thing.

At first, i thought the problem was with my browser... so i did everything said above (restart pc, clear cache, change theme, etc) and i even tried checking my site in other PCs... but still, there's the problem. WHAT DO I DO? PLEASE HELP

Here, try tviewing this album,
http://crombienfitch.multiply.com/photos/album/21

lfom wrote on Jun 8

Some thumbnails load whereas some don't. I think you should contact Customer Service (link on the right rail >>>) and give them as much info as you can about the issue so they can fix it for you.

trinanaei wrote on Jun 23

uhmm.. thats what i mean

thebarnaclegirl wrote on Jul 6

OMG! Same problem.. did you guys figure it out already? GOD. Those were EXTREMELY impt photos in there :( thanks..

dantcer wrote on Jul 6, edited on Jul 6

If you are having this issue, contact CS as Luiz stated above.

keinxerika wrote on Jul 11

i am using the hi-res originals option when uploading pictures but when i try to view it, they are smaller compared to other users.. how can i make my pictures larger like other users. even the pic i grabbed from another user turned smaller when i posted it in my site. help, anyone? TYI. =D

lfom wrote on Jul 11

What do you mean? Have you added the pic to a photo album? You don't see a 'Zoom In' link when you open the pic in the post?

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