Multiply User Support

PLEASE CLEAR TEMP/CACHE FILES FIRST BEFORE POSTING YOUR QUESTION.

NOTE:  RECENT UPGRADE REQUIRES YOU DO THIS FIRST IF YOU HAVE ANY FEATURE OR THEME RELATED PROBLEMS.






Sometimes referred to as "temporary internet files & cookies" in Internet Explorer, or cache files in Firefox...... (and other browsers may have them named something else)

.... They are all temporary files that your computer and/or web browser uses and accumulates over your browsing and computing history. This accumulation can cause a multitude of errors, both on your computer and online.

They serve a purpose to speed up your computer and browsing experience, by making web pages you frequent come up faster (at first).. but as these files fill up, they then will slow you down and can even cause browser crashes.

They can cause a multitude of browsing errors, but I will refer specifically to Multiply. They can cause web pages not to update properly (message board for instance) because your browser grabs an old page instead of bringing up an updated page. They can cause uploading or viewing of images, audio or video files to stall or not show, or just not happen. They can prevent you from downloading. They can even cause the "customize site" button not to show you the yellow drop down customization options. Just about every problem you may have on Multiply can many times be fixed by simply clearing these temporary files out!

Your computer or browser has default settings for the size of these files, that are adjustable upwards. However the larger you adjust these settings, the slower and more bogged down your computer will become before the inevitable much needed clean out.

There are several ways to do this cleaning, depending on your browser. I'll address IE and Firefox (since they are the ones I use)

In IE, while NOT at Multiply, go to Tools, Internet Options, and in the temporary internet section of that window, delete cookies and files. That's it. (If you go into settings in that same window you can adjust your temp files size)

In Firefox, while NOT at Multiply, go to tools, options, advanced tab.. and clear cache. (I raised my default 50 in Firefox to 100 mb and Firefox works better for me using that setting)

Your computer also caches temporary windows files (for pc users) Rebooting clears many of those out so for severe errors I usually suggest rebooting (though I rarely have to do it more than once a day AS LONG as I clean my temp files regularly)

Reboot means to shut down your computer normally, from the start button, using the restart option. When you close your computer down, it dumps windows temporary cache files that it stores and can't be cleaned while your computer is on. This speeds up your computer considerably also, which can also speed up browsing.

One other option that I PREFER, which clears ALL of my IE temporary internet files, cookies, Firefox cache files as well as my computer cache files... and all with one click.. is a temporary file manager.

I personally use ccleaner which is free from ccleaner.com and the only one I recommend to novice computer users because of ease of use. (Uncheck the install toolbar sponsor when installing) I'm sure there are other free temp file cleaners you can google for also, though ccleaner does come with extra tools you can use.

So regardless of the problem you may be having on Multiply, always clear these temp files first by one of the methods listed above. If you find you still have a problem and post about it, let us know that you have already done this. Most Multiply problems are not Multiply problems but are actually computer problems. We have found that for many problems posted here, this is the first thing we have to recommend, and then wait for your to do this, reboot, come back, check your problem, and then come back and tell us if all is well. And most of the time, this works!!