Multiply User Support

GUIDELINES TO SAFEGUARD YOUR MULTIPLY ACCOUNT (Subject to Change)

To avoid having your Multiply Account at risk for cancellation, below are just a few of the simple guidelines that will assist you in keeping your Multiply account safe, and the most REPORTED reasons an account is cancelled for.

1. Age Requirement - You must be 13 or older to have a Multiply account. This means also, that Multiply users who are parents should not set up accounts for their children unless they meet this age requirement. Multiply reserves the right to cancel not only children's accounts, but anyone setting up an account for children not meeting this age requirement. So don't put your own account at risk. (Supervision of children's accounts that do meet the age requirement is also strongly suggested.)

2. Adult Content - Most don't realize that Adult Content is not just images. It includes posted or embedded images, videos, links within and outside Multiply, tags, and WORDS or WORDING, and other content deemed adult and at Multiply's sole discretion.

NOTE: Adult content is allowed in CURRENT Private Groups in the ADULT category ONLY and you must be 18 years of age or older to access these groups.

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UPDATE FROM MULTIPLY: MARCH 26TH, 2007

"Multiply removed the Adult category from groups. Existing Adult groups won't be removed, and per our Terms of Service they remain the only places where adult content may be posted on Multiply. As has always been the case, any hint of child exploitation - posted anywhere - will be reported to law enforcement.

We originally introduced the Adult category in groups because, while Multiply was not (and is not) intended as an Adult site, we did not want to censor our users and this was a way to allow Adult content while keeping it safely hidden from minors and anyone else who did not want to see it.

However, as time has gone on, the abuses of our Terms of Service stemming from Adult content have taken up enough of our customer service resources that we felt we needed to do something about it. Again, Multiply is not, and has never been an Adult site. We have created the best possible way for people to share their lives with friends and family on-line, and our focus needs to be 100% on improving that core service.

As stated, existing Adult groups won't be removed, but going forward we won't be devoting any new resources to this area. "

NOTE: EXISTING ADULT GROUPS are locked as adult, and the category cannot be changed.
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3. Adult Content Headshots - Most don't realize that your Headshot (logo) shows not only on your homepage which is open to the general public, but on the message boards in your network, on every post or reply you've ever made, and ALSO in the Viewing History of every page you've ever been to. And when you change your headshot, it changes in all those places at the same time. So keep headshots and logos clean at all times!

4. Spamming - Multiply has zero tolerance for spamming and has safeguards in place to protect accounts and groups from being spammed. However, spammers create new tricks every day to try to get around these. So occasionally it gets through. Multiply deletes Spammer accounts very quickly, and it shows the user name as xxxx once deleted. (though the thread may still be there awaiting deletion by a group admin) No need to report spam if you see this as the user name, as it as already been taken care of. However, contact customer service immediately with the link to the spammers page, and the link to the threads that were spammed if the account is showing active. It's OUR Multiply. Let's all take care of it.

NOTE: SPAM can take many forms. So please be cautious in posting links to your Multiply site or group to another multiply site or group as a way of getting new contacts or group members. It is wise to get expressed permission by a site or group admin before linking to your site or group.

5. Flooding - Repeated malicious postings at the same or multiple sites, same thread or multiple threads. This constitutes malicious conduct.

6. Commercial Use - Multiply is a free service for the personal use of individual members only and not to be used for any commercial reason. Put simply, don't open a store on Multiply OR open a Multiply account for the purpose of linking to a commercial site!

7. ID Harvesting & PM Spamming - Don't use Multiply's free service to harvest email addresses or Multiply ID's for the purpose of spamming. Don't allow anyone else to sign into your account for that purpose either. (Protect your password)

8. Soliciting funds or funding for any reason, either commercial or non-profit. Just don't ask for money from other members for any reason.

9. Copyrights and Trademarks - You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. (PLEASE NOTE THAT THIS ESPECIALLY REFERS TO MUSIC, even Music set to "contacts only") Please read TERMS at the bottom of your page.

Accepting the Terms of Service during the setup of our account is the contract we sign with Multiply. This is just a few suggestions and is not inclusive. For more information and details, please review the TOS, in the right rail or click on "Terms" at the bottom of every Multiply page.

Please help keep Multiply safe and help Multiply keep you safe as well!


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THANKS ! Your assistance is greatly appreciated! :)