If you want to retrieve the messages you sent to Customer Services (either requesting help, reporting bugs or reporting abuse) for some reason, use this URL:
http://multiply.com/mail?mail:show_type=inquiries

You may want to bookmark it in your browser since there is no way to save it as a custom filter for your Inbox (for more info about custom filters and other tips about your Inbox, take a look at this post).

While at the subject, some useful guidelines when contacting Multiply's Customer Service:

• send only one message per issue. Sending more messages will only make the response slower. They usually reply in a couple of days;
• give them as much info as you can about the issue to make their work easier, this way they will get back to you sooner, and probably already with the answer you need;
• never disclose other users' info or your own in public, if you need/want to do it, send it directly to Customer Service, never in a public post on your page or in a group.

If you have any questions about this or other topics, please title accordingly and post >>> HERE

THANKS ! Your assistance is greatly appreciated! :)

The Inbox (previously called Message Board or My Multiply) works like this (if you've set Sort By to 'Latest Reply' in its Preferences):

- if you visit a post and later a new comment (reply) is added to it, the post will be moved to the top of the list (most recent ones), so you get notified that it has a new reply. It will continue to be this way as long as you visit the post to see the updates.

- if you don't visit the post, then the entry in your Inbox won't 'go up' in the list, and will eventually go away from the the first page. But if you later visit the post, new replies added to it will again move the entry in your Inbox to the top.


Of course, you can enable Show "Subscribe," "Pin," and "Remove" links for each item in the Inbox preferences:

- Subscribe enables/disables email notifications for that post. It's also useful when you enabled the notification when you replied to a post (i.e. marked the 'Forward replies to your_email' checkbox);
- Pin puts the entry at the top of your Message Board for as long as you want;
- Remove deletes the entry from your Message Board (and further updates to it too, of course). It does not delete the post itself, only the entry in your Message Board.

If you removed an entry by mistake or are not getting notifications for a certain thread anymore for an unknown reason, try adding a new reply to the thread yourself and it should be back in your Inbox once more.

You can view messages you are currently subscribed to using this page, where you can unsubscribe if you want:
http://multiply.com/mail/subscribed

As a side note, you can control you automatic email alerts in this page:
http://multiply.com/setup/alerts

There are many other options in the preferences so you can configure your Inbox like you want. Try the many views to find the one that you like most.

Also, above the entries, you can see a 'proximity-bar':


so you can choose from 'how distant' in your Network the entries in your Message Board will come from. You can select only posts from your contacts, for example, or enable and disable posts from groups as well. Lastly, you can click on Custom to create a personalized filter to display only selected posts, useful if you want to find a post from a friend, for instance, or retrieve your Personal Messages.

The Inbox is the most important place on Multiply, and it's unique. Take some time to configure it to your needs and it will help you to find the posts you want and also make things much easier and faster to keep updated with new posts. Have fun.


If you are experiencing issues in your Inbox, please take a look at this post:
http://usersupport.multiply.com/journal/item/17/Message_Board_Issues


Update1:
After the recent changes, the Message Board is now called Inbox, and there is a set of useful pre-defined custom filters to retrieve your Personal Messages and Subscribed threads.


If you have any questions about this or other topics, please title accordingly and post >>> HERE

THANKS ! Your assistance is greatly appreciated! :)

1. First, go to your Message Board (click on My Multiply at the top of the page):
http://multiply.com

2. Click on Custom to create a message filter (red arrow):


3. Configure it like the image below: unmark the checkboxes, mark 'None' for groups and make sure you select Personal Messages in the drop-down menu (red arrow):


4. Click on the OK button

Opt1: if you want to list only unread messages, check the box beside 'show only unread' (1)
Opt2: if you want to save the message filter for posterior usage, give it a name (2)



If you have any questions about this or other topics, please title accordingly and post >>> HERE

THANKS ! Your assistance is greatly appreciated! :)

What can I do if I forget my Multiply ID or password?

You can retrieve your Multiply ID on this page:
http://multiply.com/user/forgot/id
and your password on this page:
http://multiply.com/user/forgot/password

Also, if you didn't click on the confirmation link that Multiply automatically sends to the email address you used during the sign up process, you won't be able to go to your Message Board (My Multiply) not accept invitations. So it's the first thing you have to do when you register. If you don't find the email, maybe it's in your junk mailbox (to avoid this, add multiply@multiply.com to your contact list or whitelist) or you made a typo when wrote the address. You can check/change it here:
http://multiply.com/setup/account

And request another confirmation email here:
http://multiply.com/user/send-confirmation-email


If everything is OK and you still have problems, usually reseeting your browser (emptying the cache and deleting all cookies) helps. For more info about this, go to this post:
http://usersupport.multiply.com/journal/item/56


If you have any questions about this or other topics, please title accordingly and post >>> HERE

THANKS ! Your assistance is greatly appreciated! :)

Don't miss this New Feature !! (Staff Blog at Multiply)

Many of you have been wanting this!

CLICK >>> HERE



If you have any questions about this or other topics, please title accordingly and post >>> HERE

THANKS ! Your assistance is greatly appreciated! :)

Occasionally you may notice that some of the posts by one or more of your contacts are suddenly showing up as "New" or "No Subject", instead of the posted Title on your Message Board. It may also happen to you. This can sometimes occur during or after minor maintenance on Multiply.


Sometimes you may have problems with your Message Board updating also. (Older posts showing but not new ones)  Or even blank pages.

Usually it will clear up quickly, and sometimes just by clicking on this "NEW" post, or refreshing your Message Board page clears it up. Sometimes just clearing your cache files will clear it up if your pages aren't updating automatically with your browser.

Occasionally though, when it doesn't seem to clear up, you may need to contact Customer Service to make them aware that it is an issue on your message board. But don't hit the panic button first. Try clearing your temporary and cache files, and give it a chance to settle down during these minor maintenance times. If however you notice it is not clearing up or getting worse, after approximately 12 to 24 hours, then contact Customer Service and just let them know you are having these "New Issues" on your message board. Chance are that they are already aware of this issue and are usually already working on it. :)


If you have any questions about this or other topics, please title accordingly and post >>> HERE

THANKS ! Your assistance is greatly appreciated! :)

Just in case you've missed this very important feature, take a quick look at your Message Board's right side. You will see "Message Summary", "Post New Content", "Upcoming Events", "Popular Tags", and last but not least... STAFF BLOG!

This is where you will find Announcements from Multiply, especially regarding new features and Maintenance schedules! You can click HERE to join multiply.multiply.com ! Information straight from the source!

This is a valuable source for finding out if you are actually having a problem that needs to be addressed with Multiply, or on a board somewhere. Or perhaps it's just a scheduled Multiply maintenance that needs to be waited out. So watch your Message Board for these announcements. New Announcements are there regularly !


If you have any questions about this or other topics, please title accordingly and post >>> HERE

THANKS ! Your assistance is greatly appreciated! :)